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Front Office Management department is the first face to visitors and as well as the initial voice of many businesses. In some businesses such as Hotel, Institutes, Hospitals...etc. front office is the most visible department for all the customers & visitors. As we know that customer experience is a very important fact in the success of these businesses so the Front Office management department plays a very critical role for them and this department is a common link between the customers and the business owners.
Front office management department handles most of the transactions between the business and its guests. They receives the guests, handles their requests, and strikes the first impression about the business into guest’s minds.
Below are some important components of Front office department ?
Uniformed services
Concierges
Front Desk
Private Branch Exchange (PBX)
Front Office Accounting System
Help Desk for Customers